Refund policy
Baskbay Clothing Return and Refund Policy
Last Updated: 04/02/2024
Thank you for shopping at Baskbay! We hope you love your purchase, but we understand that sometimes things don't work out as planned. Our Return and Refund Policy is designed to make the process as easy as possible for you.
1. Returns
1.1. You have 30 days from the date of purchase to return eligible items.
1.2. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.3. To initiate a return, please contact our customer service at [customer service email] to obtain a return authorization. We will provide you with instructions on how to return your item.
1.4. Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received a defective or incorrect item).
2. Refunds
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
2.3. Please note that original shipping charges are non-refundable.
3. Exchanges
3.1. If you need to exchange an item for a different size or color, please contact our customer service at support@baskbaysa.co.za. We will provide you with instructions on how to proceed.
3.2. Exchanges are subject to product availability. If the desired item is not available, we will process a refund or provide a store credit.
4. Non-Returnable Items
4.1. Certain items are non-returnable, including but not limited to:
- Items marked as final sale
- Customized or personalized items
- Underwear and swimwear (for hygiene reasons)
5. Damaged or Defective Items
5.1. If you receive a damaged or defective item, please contact our customer service at support@baskbaysa.co.za within 7 days of receiving the product. We will work with you to arrange a return, replacement, or refund.
6. Late or Missing Refunds
6.1. If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
6.2. If you’ve done all of this and still have not received your refund, please contact us at [customer service email].
7. Contact Information
For any questions regarding our Return and Refund Policy, please contact us at: Email: support@baskbaysa.co.za understanding and cooperation. Happy shopping with Baskbay!